Temporary Staffing | Gig Workers | How to deal with customer complaints

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Gig Workers are quickly deployed, have up to date job skills and are scalable and adaptable to changing environments.

Let us be part of your long term strategy for finding Gigs or creating business deliverables with the partnering of Gig Workers.

In today’s fast changing markets and economy, producing business outputs and outcomes to stay relevant and profitable is not always easy.

Get paired with a specialized, full-time, or freelance recruiter so that, right from the start, you get exactly what you need in a new hire, or a new job. Our recruiters are experts at matching creatives, marketers and technology mavens with businesses in need of top talent.

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Full-time workers require full-time shifts. Using Fulcrum pool of temp workers ensures that you only pay for the resources you need at the time you need them.

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You are welcome to offer any of our temporary workers a full-time position without placement or temp-to-perm fees. It’s our way to ensure you see us as partners helping you and your business.
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We believe there’s a better way to achieve success. A better way for our professionals to balance their work and life. A better way for our business partners to engage and fill staffing gaps to ensure their business runs smoothly.

 

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How to deal with customer complaints

How to deal with customer complaints

Every business has to deal with situations in which things go wrong from a customer’s point of view.

However you respond if this happens, don’t be dismissive of your customer’s problem – even if you’re convinced you’re not at fault. Although it might seem contradictory, a customer with a complaint represents a genuine opportunity for your business:

if you handle the complaint successfully, your customer is likely to prove more loyal than if nothing had gone wrong
people willing to complain are rare – your complaining customer may be alerting you to a problem experienced by many others who silently took their custom elsewhere
You should also be aware of your legal duties when handling customer complaints.

How to handle complaints
Complaints should be handled courteously, sympathetically and swiftly. Make sure that your business has an established procedure for dealing with customer complaints and that it is known to all your employees. At the very least it should involve:

listening sympathetically to establish the details of the complaint
recording the details together with relevant material, such as a sales receipt or damaged goods
offering rectification – whether by repair, replacement or refund
appropriate follow-up action, such as a letter of apology or a phone call to make sure that the problem has been made good
If you’re proud of the way you rectify problems – by offering no-questions refunds, for example – make sure your customers know about it. Your method of dealing with customer problems is one more way to stay ahead of your competitors.

When a customer complains online
Increasingly, customers may choose to voice complaints on social media platforms such a Twitter or Facebook. These complaints and you handle them have an even bigger impact on your reputation as they take place in public. The best approach is to respond quickly and publically acknowledge the complaint, then continue the conversation by private message, email or phone call.