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Phone Customer Satisfaction Surveys Agency in Pune

Many companies focus on finding new customers, but not as much on communicating with their current customers. When you aren’t communicating with your customers, and finding out if there are issues, your competitors will. This is precisely how we generate leads for our clients; finding prospect who are having issues with their current vendors.

Rather than see a gradual attrition rate of clients, we can uncover issues clients may be having with your organization, which leads to higher rates of retention. Fulcrum can help create a customized Phone Customer Satisfaction Survey to proactively reach out to your current customers, find out what they think about your solutions and services, identify possible problems to solve, and potentially uncover some repeat sales opportunities. Phone surveys have an over 60% better response rate than email and other methods, and tend to get more accurate and nuanced feedback.

Fulcrum creates hundreds of comprehensive market research and survey reports for our clients who rely upon our analytical perspective to help them make strategic decisions about their B2B marketing and lead generation efforts.

Here are a few reasons why Phone Customer Satisfaction Surveys should be part of your customer relationship management strategy:

Find Areas for Improvement

Talking to your customers by phone gives Fulcrum the chance to help uncover the “real story” of what’s going on with your customer relationships – people will often be more candid when talking with a 3rd party survey rep than they will when talking to their usual point of contact or sales person. Customer surveys can help uncover problems before they grow and spread – it’s better to talk with a customer before they become an “unhappy customer” who is ready to jump ship to a competitor.

Create Repeat Sales Opportunities

Doing phone surveys of customers is also an indirect opportunity to generate additional sales leads – not by going out and finding new customers, but by finding new opportunities to sell to current customers. Phone surveys often uncover hidden “pain points” and possible issues that can be shared with your sales team – our survey reps can ask open-ended questions to learn more about what’s going on with your customers’ businesses, and this can often lead to follow-up calls from your sales people.

Boost Customer Retention

Customer phone surveys are often a great way to show your customers that you care, and that you want to make sure they are having a good experience. Something as simple as a phone survey – with a real person on the line, asking thoughtful questions and really listening – can sometimes make the difference between losing a customer or strengthening the customer relationship and boosting your retention rates.

Clarify Your Value Proposition

Talking to your customers by phone helps us understand more about what your company is doing well, which customers are happy, why your customers are satisfied, and how your company compares to the competition. Along with checking in on customers, this process can help identify valuable insights to support your overall marketing strategy.

Phone Customer Satisfaction Surveys Agency in Pune

About Fulcrum’s Customer Survey Process

We don’t do robocalls or automated surveys or simple check-the-box, cookie-cutter polls. Instead, we have a team of real people on the phone who are trained to talk with your customers in a credible, professional way that builds trust. The same skills that our B2B sales consultants use for setting appointments and lead generation are also applicable to conducting customer surveys by phone.

Every client’s needs are different. We will work with you to create a customized customer survey that will hone in on your specific concerns and challenges. We will identify the right questions to ask. We will handle the phone conversations in a way that inspires candid and helpful feedback.

You will get: valuable insights, actionable business intelligence, and a better understanding of how to keep your customers happy, how to make better strategic decisions, and how to strengthen your customer relationships!

Ready to reach your customers with a customer satisfaction survey? Talk to Strategic Sales & Marketing today for a free quote.

Market research surveys

Market research surveys are the most effective method for gathering any sort of market information. When you need to know what companies want to purchase, why they want to purchase it, what price they will purchase at, and how they approach their buying decisions, you need to conduct trustworthy market research.

Marketing Research & Surveys Agency in Pune

Effective market research and surveys will help your company gather information from a small sample of a market in order to have a better chance of understanding and predicting what the whole market wants.

As part of our B2B lead generation services, Sales & Marketing also offers extensive market research. We help our clients ask the right questions to identify and define market opportunities and problems; generate, refine, and evaluate marketing actions; monitor marketing performance; and to gauge overall customer satisfaction.

Our market research services can be geared toward any of the following objectives:

New product development:

Before you invest a significant amount of money in developing, manufacturing or rolling out a new product or service, you need to assess how much of a market exists for that product. Our market research services can help your product/service development team get objective feedback and independent analysis of your new market opportunities so you can make better-informed decisions.

Customer satisfaction analysis:

Find out what your customers really think – and make adjustments to your products/services based on real-life reporting from the people who matter most to your business. Our customer satisfaction reporting goes beyond “comment cards” and simple responses. We’ll help pinpoint the exact root causes and motivating factors that affect your customer experience, and help you get on to the next step of improving your products and strengthening your customer relationships.

Survey reporting:

If you have a regular survey program in place, whether it’s a customer satisfaction annual survey, market analysis surveys or competitive analysis surveys, our market research and survey reporting services can help you generate more specific and accurate analysis and understanding of the business-critical data that affects your company’s potential and performance.

Sales & Marketing offers a broad array of market research talent, giving you all the personnel needed for a successful market research project. Our market research team includes:

  • Research & Survey Interviewers: Good market research starts by asking the right questions, in the right way. Our experienced market research interviewers know how to talk to survey participants with unmatched professionalism, objectivity and precision.
  • Customer & Marketing Research Statisticians: Our statistical experts will help turn raw data into actionable insights and business intelligence.
  • Reporting, Coding and Layout Specialists: We’ll help create a clear and easy-to-follow visual conception of your market research results, making it easy to spread the message and show others what needs to be done.

Research Analysts: Go behind the numbers with our team of market research analysts. They’ll help you find the deeper meanings beneath the market research results, helping create recommendations for your next steps in strategy and tactics. Sales & Marketing uses sophisticated data analytics to create heatmap reports that enables you to identify trends by segments the population based on spend, geography, business size, or any other matrix available. This will give you objective data to base your decisions on.

Ready to get smarter about your market research? Talk to Sales & Marketing about your market research and survey reporting needs. We’re also happy to discuss lead generation, qualifying sales leads, or any other lead management services.

 

Marketing Research & Surveys Agency in Pune

B2B Lead Generate  business leads that save time and money.

Lead generation is basically getting the consumer interested in the product your brand is selling. Effective lead generation strategy will make sure that the target audience builds interest or inquire about the products or services that your business is providing.

There are too many B2B Lead Generation agencies that see the tech as the solution, not the road to the solution. We works hard to know what works and why it works.

2. Database marketing

Any reputed lead generation company will have a massive database of business and professional information so that targeted and personalized marketing campaigns can be designed accordingly. All these strategies need to be prepared only by professionals as most in-house marketers are unable to reach such a level.

3. Telemarketing

Telemarketing is usually best when it comes to getting in touch with the targeted audience. Telemarketing is also found much more effective as compared to phone calls for promotional purposes. Telemarketing also leaves a heavy influence when we take the respondent’s perspectives. The main aim of telemarketing is to set an appointment with your sales team so that they can give more information to potential consumers.

All these aspects will only be able to scratch the services that have been outsourced and that has been offered by the lead generation market offers. Any good lead generation company will be able to provide the customers with the proper framework and understanding of the brand and its products. Just make sure that you choose one of the best lead generation companies to get desired results.

Then we create a plan that will work, making the most of the resources at hand to meet the business and marketing goals.

We work lean. Small teams, working in collaboration with you – to understand your challenge, to identify the key issues, to design a plan which triangulates your budget, your customer and your goals, to implement the plan.

 

 

You can count on Shout’s B2B online lead generation experts.

 

Digital Advertising Agency in Pune

Innovative Advertising Strategies

Every brand has a unique story and we collaborate to bring these stories to life. We idealize and implement the most effective strategies to get your message heard and build an unconditional trust amongst your expanding client base. We will paint your worth in the customer’s heart.

 

BRAND AWARENESS

your worth in the customer’s heart.

Brand awareness helps us measure how well people recognise your brand or business by its name, logo, or any other defining feature. Brand awareness is important it is the first stage of a customer’s journey to purchase.

Brand Identity strategy for business impact

 

Our team is our greatest asset.

Customer Acquisition Agency in Pune understands this stress and has created an exclusive community for digital marketing entrepreneurs to communicate, learn, and grow successful businesses.

We can help you improve profitability while decreasing customer acquisition costs. Contact our Experian sales representative today.

 

A predictable, effective customer acquisition strategy is essential.
Agency Fulcrum offers a comprehensive four-week program that allows you to construct a repeatable system and attract high-paying clients on command.
The customer acquisition strategies that don’t work consistently.
There are hundreds of strategies that could help you to attract new clients. If you are on this page, then you have probably tried some of them.

What are the customer acquisition strategies that I should use?

The problem with ineffective customer acquisition strategies is that they do not provide any predictability. They are sporadic and this directly influences the rate of incoming clients. When a digital marketing business operates without a systemized, repeatable acquisition strategy, they rely on unstable factors like word-of-mouth referrals to sustain their client load.

We believe that growth is the key to maximizing ROI on digital products. In order to engage users, increase retention and referrals, and drive revenue, we work alongside our wide network of partner vendors.

Successful agencies implement a system.

Their predictable customer acquisition strategy is rooted in fixed principles that are repeatable, practical, and effective. This is how they attract high-paying, ongoing clients, and build their revenue to 7-figures and beyond.

Merchant Seller Acquisition Onboarding Agency

Lead Generation, Successful Onboarding, incubation and growth of these Sellers on Client Marketplace.

Customer Acquisition Marketing Agency Pune

Growth marketers are constantly working to increase customer acquisition and engagement.

customer acquisition marketing approaches. Work with a team of growth experts to build a complete lead generation machine with Advanced Marketing, and sales to rapidly scale your business.

 

B2B Marketing Agency in Pune

As individuals B2B Marketing Agency in Pune , we’ve been growing brands for over 10 years.  our team comprises several well-established players in b2b marketing, direct marketing, branding, event, digital marketing, SEO, and business on a global scale.

Market directly to your target with B2B Marketing.

We help businesses devise a B2B marketing program that generates better leads, more customers, and bigger profits.

B2B Lead Generation Services

Brand Awareness. Build massive brand recognition. Customer Acquisition. Generate new customers to fuel your brand growth.

Customer Acquisition Strategies … For us, it’s all about creating long-term value for everyone.
Appointment Setting, Lead Generation, Lead Management.

 

Building a powerful presence.

B2B Marketing is a two-way conversation.

 

When you engage with your customers, it not only allows them to connect with your brand on a deeper level, but it provides you with a valuable opportunity to improve the product or service you provide based on their real needs.

Growing your brand and increasing your bottom line.

Seller acquisition through field sales teams is the most effective and cost efficient way to build up sellers on an e-commerce platform. The client wanted to drive seller acquisition for its e-commerce portal through Fieldwork and the scope of work included:

B2B Marketing Agency in Pune

Pune

About Pune

  • Pune is situated to the west of Maharashtra and is the eighth largest metropolis in the country. Considered as the second largest city of Maharashtra, Pune is tagged as one of the fastest developing real estate market of India.
  • Pune has been called by a number of sobriquets, popular among them include pensioner’s paradise, Queen of the Deccan, and Oxford of the East. One of the historical cities of the nation, Pune is endowed with a shining past, a ground breaking present and an auspicious future.
  • One of the fastest growing cities of west India, Pune is blessed with traditional old economy industries that continue to play a pivotal role towards growth and development. Government and private sector, Research Institutes, Manufacturing, Information technology and Automobile are the pillars of Pune’s economy. Rapid growth of its industrial sector has made property in Pune one of the prime hot spots of recent times.
  • In the last few years, Pune has witnessed defence, engineering and other crucial sectors making it their headquarters, transforming it into a major industrial centre. Considered as the greenest urban areas of the nation, Pune has more than 40% of its area covered by greenery which is slowly reducing due to high demand for property in Pune and boom in Pune Real estate.

Pune Real Estate market

  • Considered as an end-user market, the real estate prices in Pune are generally high and increasing. Increased input cost of the developers, together with rise in investor’s demand from the peripheral locations is what drives the property in Pune and the overall Pune real estate sector.
  • Though the maximum demand for property in Pune was encountered in the Rs 30-Rs 40 lakh category, the supply of apartments, flats for sale was not up to the mark. The Rs 40-60 lakh category witnessed the maximum inventory supply. In comparison to the last year, carpet and built-up area in the city have elevated by 25-30%. This is further expected to increase with property in Pune vying for more luxury segment.
  • Demand for residential apartments in West Pune is emerging from the IT hub, which is located in the Rajiv Gandhi InfoTech Park, Hinjewadi. Demand in East Pune is mainly being driven by CBDs in Viman Nagar, Cyber City, Kharadi and Magarpatta.

Demographics:

  • Going by the 2011 census, the urban population of Pune around 51 lakh. The estimated population includes towns such as Pimpri, Dehu, Khadki and Chinchwad. Consistent growth in the education and software sector has fuelled the influx of labours and workers from across the nation.
  • As per PMC reports, the rising trend in migration to Pune from 1991 to 2001 was mainly to economic reasons. Migration to the city between 1991-2001 was estimated at 3.6 lakh that was calculated as 15% of Pune’s total population at the end of the decade. This will increase demand for Real estate in Pune.
  • In regard to the rapid growth of the IT sector, migration between 2001-2011 remained constant at 12%, however it is expected to decline by 10% between 2011-2021 and by 8% between 2021-2026. This migration has also driven the demand for properties for rent and properties for sale in Pune.

Information Technology

  • After Bangalore, Pune has emerged as the potential destination to home the growing number of IT companies in the country. Hinjewadi in the west has emerged as a perfect destination for the upcoming IT/ITes companies in India, since it offers vast vacant land that is ideal for buil-to-suit offices.
  • At present, the IT/ITes sector in Pune account for 75% of the total office space occupied. The pace at which the IT/ITes sector is flourishing in the city has triggered the construction activity in the office space market in the last decade, significantly.
  • Currently, Pune is home to a number of IT/ITes giants, namely TCS, Infosys, Tech Mahindra, Wipro and Cognizant. The Rajiv Gandhi Infotech Park at Hinjewadi, Blueridge SEZ, Dlf Akruti IT SEZ and Embassy Techzone have changed the face of Pune into a major IT hub.

Connectivity

  • Indian highways and state highways constitute connectivity in Pune. National Highway 4 connects Pune to Bangalore, Mumbai and Kolhapur, while NH 9 joins the city to Hyderabad and NH-50 to Nashik. The State Highway connects the city to Aurnagabad, Ahmednagar and Alandi.
  • India’s first six-lane high-speed expressway, the Mumabi-Pune Expressway, has changed the overall connectivity of the city. Built in 2002, the Expressway has reduced the travel time between Mumbai and Pune by 2 hours.
  • Situated at Lohegaon, the Pune International Airport, regulated by AAOI offers domestic flights to major cities.
  • Local trains in Pune connects it to Lonavala and Pimpri-Chinchwad, while the daily express trains links the city to Hyderabad, Kochi, Chennai, Kanpur, Jammu, Patna, Mumbai, Delhi, Coimbatore, Bangalore, Howrah etc.
  • Pune Metro Rail is in talks with the DMRCL for a more sustained connectivity. The proposed metro is expected to a blend of underground and elevated sections and the initial routes are outlined between Vanaz-Ramwadi and Pimpri-Swargate.
  • PMPML buses offer excellent transport service within the city and its suburbs. In addition to it, the Maharashtra State Road Transport Corporation also provides buses from main stations in Pune Station, Shivajinagar and Swargate to all the prime locations in Maharashtra.
Mall in Pune
Apartment building in Pune
Grocery store in Pune
Housing society in Pune
College in Pune
General hospital in Pune
Business park in Pune

Top Commercial Places in Pune

Tulsi Baug Market, Chhatrapati Sambhaji Nagar Market, Juna Bazaar or Old Market, Laxmi Road Market, Phule Market (Mahatma Phule Mandai), The Hong Kong Market Lane, Phoenix Market City, Viman Nagar, Inorbit Mall, Viman Nagar, SGS Kakde Mall, Amanora Town Centre, Hadapsar, Jewel Square, Koregaon Park.

Market Yard, Pune

Market Yard is a marketplace in the city of Pune. It is known for wholesale of the vegetables, fruits & flowers

 

How to Reach

By Air – Pune Airport, located in the city of Lohegaon is 10 kms away from the main city. It is easily accessible by buses, cars or cabs.

By Train – Pune Railway Station is one of the major and most important railway junction in the country. It is connected to all major Indian cities.

By Road –Major cities including Ahmednagar (115 km), Bijapur (275 km), Aurangabad (215 km), and Mumbai (120 km) are accessible by public or private transport.

Best Time To Visit

July – September, that is the monsoons, are the best time to visit Pune. This season offers some of the most breathtaking sights you can behold.

Events and Culture

Famous Delicacies

These dishes are Pune’s specialty – Amti, Budhani Wafers, Bakarwadi, Cold Pressed Peanut Oil and Peanut Chutney, Sabudana Khichdi, Shrewsberry Biscuits, Bhel, and Pastries.

Festivals

Ganesh Chaturthi’s celebrations define the vibrant culture of its metropolitan hub. Other important festivals for Punekars are Diwali, Janmashtmi, Navratri, Gudi Padwa, Makar Sakranti, Vasant Panchmi, Christmas, Eid.

Talukas in Pune district

 Localities in Pune

Lohegaon

Tathawade

Pimple-Nilakh

Rahatani

Talegaon-Dabhade

Pimple-Saudagar

Chinchwad

Alandi

Kamshet

 

Shivajinagar

Deccan-Gymkhana

Pisoli

Bavdhan

Kondhwa

Kasba-Peth

Katraj

Sinhagad-Road

Dehu-Road

Koregaon-Park

Viman-Nagar

Baramati

Jejuri

University-Road

Punawale

Sus

Talegaon-Dhamdhere

Nibm

Pimpri

Pashan

Yewalewadi

Kothrud

Kalyani-Nagar

Undri

Kharadi

Wagholi

Wakad

Dhayari

 

 

 

 

Vadgaon-Budruk

Moshi

Kiwale

Balewadi

Baner

Hadapsar

Hinjewadi

Aundh

Warje

 

 

 

 

 

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