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B2B Experiential Marketing – When does it work?

What is experiential marketing? On the rise in recent years, d2d Marketing Professional in pune and experiential marketing is all about customer interaction with your brand. It offers a unique experience with products or services, allowing customers to get a feel for how they would use it in their lives. For years marketers have been trying to get customers to use and trial their products. In this way it’s not a new concept; there have however, certainly been some innovative spins on how it’s done. Let’s look at experiential marketing, how it can work for B2Bs and some of the ways it can help build your brand.

Emotional + Experiential Branding = Experiential Marketing The two elements that underpin experiential marketing are emotional branding and experiential branding.

Emotional branding: is about building the relationship between your brand and customers. Promoting emotional benefits like brand trust, security and credibility as a result of engaging with your brand is crucial. Experiential branding: designs and creates interactions that are sensory in nature, which emotionally influences preferences, shaping brand perception, and influencing satisfaction and loyalty. An excellent experiential marketing campaign is able to fuse both elements seamlessly together. Experiential Marketing for B2Bs In recent years interest in B2B experiential marketing has grown and some of the initial hesitation surrounding it has been replaced with a working understanding, when to do it, and how it stimulates ROI. For B2Bs, experiential marketing is generally less obvious, with the focus often on services (for example) in place of B2C exciting product launches. Oftentimes the B2B budget is also stretched. However we are seeing marketers begin to recognise the potentials that the experience can offer consumers. “The success of brand experience within the B2C market has not gone unnoticed, and B2B marketers are waking up to the potential of brand experience. However, there is a long way to go before they catch up with their B2C counterparts.” – Graham Ede, Ion Group 3 Examples of B2B experiential marketing Location with B2Bs can be one of the major barriers, and while it may not be easy to do experiential marketing in quite the same way as B2C, there’s certainly room to employ some of the same principals. Creating sensory interactions that promote core feelings of trust, and awareness of your product or services is central to this. Fulcrum marketing in public spaces – Linked with experiential, some marketers use a form of Fulcrum marketing. They tend to hold this drive in places where there are high concentrations of business buyers. Branded promotional staff can offer business people the opportunity to enter in a promotion, or sign up to attend an event whilst promoting the benefits of the product.  demonstrations & reward – as part of a targeted marketing strategy, those in the IT space can offer information via webinar or video, which can showcase some aspects of the technology solution. Some marketing and web-based tools such as  offer a free trial period, together with online coaching via Skype. This allows the user to build confidence in using the tool, and to experience all of the benefits of the trial period. At the end of the trial period (7 days), the participant is given a report with feedback on how well they have used the tool. Then they are awarded a certificate. Surprises and games – Surprising customers by showing up where they least expect you, gifting them, or sending them a card is a way to provide an out of the box experience and drive brand awareness. Another option could be to exhibit at a partner’s event as IBM did. Their interactive stand came complete with a candy bar, and plasma screens which posted live tweets from event attendees. Digital technology such as apps and games are also opportunity areas, and while often costly, look set to become more widespread and affordable in future. Experiential marketing reflects the growing importance of emphasising emotions to build successful brands. Digital media offers expanding opportunities to offer such experiences. In the ever-competitive B2B marketplace, it’s no longer enough to rely on traditional modes for lead generation. B2B marketers need to consider the complete kit that is available to them including; social media, mobile, search, paid advertising, print, telemarketing and increasingly placing emotion at the heart of it all with an experiential approach.

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Identify Target Market

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To be able to grow any business, you have to market the product or service to a particular target audience. Without narrowing your focus to a specific customer, you miss the opportunity to be viewed as a specialist or worse spend marketing dollars trying to reach a huge audience and not make much of an impression. To really connect or engage a loyal customer base, you must have a specific message that resonates with them. Otherwise, you will miss out on chances to sell your products and services.

In order to identify the proper target market of your small business, you must conduct market research to learn more about who might need your product or service. Your business can do market research through either a primary or secondary research methods. Once you identify who makes up your target market, then you’ll need to find out more about them as individual people and learn things such as where they spend time online.

What is Primary research?

Primary research is any research that a business does from scratch. Once original data is collected via one-on-one interviews, focus groups, phone calls, surveys, and it’s analyzed, it is considered primary research. Through the different forms of primary research, your business has the opportunity to test its brand identity and marketing messages. You will also make connections with potential targets, all while gaining valuable information.

  • One-on-one interviews: Your business can select one out of every 100 customers (or however many you choose) that visit its website or walk into the store to interview one-on-one. With an interview between a representative of your business and a customer, you can form a relationship. You’ll show your customers that you are interested in them. By sitting with someone face-to-face, you give them the chance to provide valuable feedback and teach you more about how and why people shop there, or use your products or services.

  • Surveys: In creating and distributing a survey, your business can gather data pertaining to its audience directly online, which is fast. Along with your survey email, include the option to visit a landing page or even a mini site before they get to the People like to compensated for their time. Provide some sort of incentive for completing the survey, like a freebie, promotional code or a discounted product, and many will be happy to take your survey.

  • Focus groups: With focus groups, your business can collect the same types of information as it would with a survey, but more in-depth and with the advantage of face-to-face interaction. Participants are able to see and touch products which is nice. They’ll also feel that your business genuinely has an interest in hearing their feedback when you give people the ability to connect with fellow participants and spend time thinking about your brand, it’s a win/win which can create a long-time customer.

Here are some typical questions to ask your potential target customers so that you can learn more.
  • How do you spend your free time?
  • What values are most important to you?
  • How do you prefer to interact and communicate with businesses?
  • What issues do you most often encounter when buying XX?
  • What factors contribute to your purchasing decisions?
  • How can your business’s product or service help them?
  • How do they most often access news information?
  • Where do you most often spend time online?
  • Where do you like to shop online?

With these types of questions, your business will gain better insight into why your customers do or would buy from you, and what makes them tick. By knowing more about their decision-making, personalities, and concerns, you can be more effective when it comes to building your business’s brand message and value proposition.

Secondary research:

Unlike primary research, with secondary research, part of the process has already been done for you. It uses data that has been collected by outside organizations (like market research firms or government agencies.) You leverage the data collected by outside sources and use it to form your own conclusions. You can learn more about your competitors and your industry as a whole through secondary research. Seeing who your competitors have identified as their target market and how they position their brand can help your business’ marketing efforts. Your small business can not be for everyone, and therefore does not need to try to market itself to everyone. Identify your target market and begin catering to the specific needs of your ideal customer.

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