face2face Marketing agency in pune

B2B Experiential Marketing – When does it work?

What is experiential marketing? On the rise in recent years, face2face Marketing agency in pune and experiential marketing is all about customer interaction with your brand. It offers a unique experience with products or services, allowing customers to get a feel for how they would use it in their lives. For years marketers have been trying to get customers to use and trial their products. In this way it’s not a new concept; there have however, certainly been some innovative spins on how it’s done. Let’s look at experiential marketing, how it can work for B2Bs and some of the ways it can help build your brand.

Emotional + Experiential Branding = Experiential Marketing The two elements that underpin experiential marketing are emotional branding and experiential branding.

Emotional branding: is about building the relationship between your brand and customers. Promoting emotional benefits like brand trust, security and credibility as a result of engaging with your brand is crucial. Experiential branding: designs and creates interactions that are sensory in nature, which emotionally influences preferences, shaping brand perception, and influencing satisfaction and loyalty. An excellent experiential marketing campaign is able to fuse both elements seamlessly together. Experiential Marketing for B2Bs In recent years interest in B2B experiential marketing has grown and some of the initial hesitation surrounding it has been replaced with a working understanding, when to do it, and how it stimulates ROI. For B2Bs, experiential marketing is generally less obvious, with the focus often on services (for example) in place of B2C exciting product launches. Oftentimes the B2B budget is also stretched. However we are seeing marketers begin to recognise the potentials that the experience can offer consumers. “The success of brand experience within the B2C market has not gone unnoticed, and B2B marketers are waking up to the potential of brand experience. However, there is a long way to go before they catch up with their B2C counterparts.” – Graham Ede, Ion Group 3 Examples of B2B experiential marketing Location with B2Bs can be one of the major barriers, and while it may not be easy to do experiential marketing in quite the same way as B2C, there’s certainly room to employ some of the same principals. Creating sensory interactions that promote core feelings of trust, and awareness of your product or services is central to this. Fulcrum marketing in public spaces – Linked with experiential, some marketers use a form of Fulcrum marketing. They tend to hold this drive in places where there are high concentrations of business buyers. Branded promotional staff can offer business people the opportunity to enter in a promotion, or sign up to attend an event whilst promoting the benefits of the product.  demonstrations & reward – as part of a targeted marketing strategy, those in the IT space can offer information via webinar or video, which can showcase some aspects of the technology solution. Some marketing and web-based tools such as  offer a free trial period, together with online coaching via Skype. This allows the user to build confidence in using the tool, and to experience all of the benefits of the trial period. At the end of the trial period (7 days), the participant is given a report with feedback on how well they have used the tool. Then they are awarded a certificate. Surprises and games – Surprising customers by showing up where they least expect you, gifting them, or sending them a card is a way to provide an out of the box experience and drive brand awareness. Another option could be to exhibit at a partner’s event as IBM did. Their interactive stand came complete with a candy bar, and plasma screens which posted live tweets from event attendees. Digital technology such as apps and games are also opportunity areas, and while often costly, look set to become more widespread and affordable in future. Experiential marketing reflects the growing importance of emphasising emotions to build successful brands. Digital media offers expanding opportunities to offer such experiences. In the ever-competitive B2B marketplace, it’s no longer enough to rely on traditional modes for lead generation. B2B marketers need to consider the complete kit that is available to them including; social media, mobile, search, paid advertising, print, telemarketing and increasingly placing emotion at the heart of it all with an experiential approach.

face2face Marketing agency in pune

8 Things to Consider Before You Run a Game-Based Promotion

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What are Your Goals?

First things first. You need to know why you’re running a game-based promo.

There are a ton of different marketing goals you can achieve with a game-based promotion, including:

  • Increasing purchase frequency
  • Increasing basket size
  • Growing your email list
  • Driving loyalty acquisition
  • Educating consumers

You need to decide which goals are most important, and prioritize them to maximize your ROI.

2. What’s Your Budget?

Here are the components you’ll want to consider when budgeting:

  • Development
  • Graphics & animation
  • Legal & administrative fees
  • Hosting
  • Tech support

A good vendor should include these costs in their quote, but be sure to ask if any of these services are “add-ons.”

In addition to budgeting for the promo build, you’ll want to consider media spend, prize acquisition, and fulfillment. Some vendors will take care of prize acquisition & fulfillment, but there is typically an added cost depending on the number and size of prizes.

3. How Will You Drive Traffic?

Your game-based promotion is like a big event. It doesn’t matter how cool it is — if you don’t tell anyone what’s happening, they’re not going to show up.

There are a number of different tactics you can use to promote your game-based marketing promo including:

  • Banner ads
  • Email blasts
  • Assets on your website
  • Sweepstakes forums
  • Social media posts & ads
  • In-store marketing

You can also encourage participants to share your promotion with their friends and family. Just provide an incentive, like extra game-plays or chances to win. This helps spread word organically. This tactic isn’t a magic pill, but every click counts, right?

4. How Will You Measure Success?

It’s important to know how you’ll define success before you start, so you have a baseline to evaluate your promotion’s results.

Keep your KPIs aligned with your original goals. For example, if your goal was to drive loyalty acquisition, you should measure success based on the number of new loyalty members — not the number of people who registered for the promotion.

5. What About Prizing?

Prizing is a critical part of your game-based promo planning.

It’s what gets consumers to register in the first place, and often what keeps them engaged — so it has to be strategic.

There are three things to consider when thinking about prizing.

1. What will the structure be?

Your prize structure should be determined based on your objectives.  For example if your goal is to generate repeat traffic, then you should consider a higher quantity of prizes which are awarded more frequently.

2. What will you offer?

Unless your target consumer is everyone, you need to think about what prizes will generate the most valuable leads for your business. Offering too general a prize can result in high registration rates, but ultimately leave you with a list of prize hunters — not qualified leads.

3. Will you find a prize partner?

A prize partner can be a huge asset for your promotion — from reducing costs associated with prizing to kicking in cash to feature their products. But to get them on board, you need to offer value in return.

Free Download: Choosing the Right Prize Worksheet

6. Do You Need a Vendor?

Planning, developing, maintaining, and administering an game-based marketing promo is a considerable amount of work.

If you’re planning to handle the project in-house you need to make sure you have enough bandwidth. You’ll need people to handle sweeps strategy, development, technical support, prize acquisition & fulfillment, legal requirements (i.e. rules and regs etc.), administration, and reporting.

If you decide to go with a vendor, be sure to choose one with a background in game-based promotions. Check out our tips for choosing the right vendor here.

7. How Will You Convert Registrants into Customers?

Yup, game-based promotions will achieve a variety of different marketing goals. But the real reason we do campaigns like this is to sell stuff.

You need to have a plan for converting players into customers.

There are a variety of ways you can educate consumers and prompt them to buy. But the best way is to reward for purchase.

Some tactics you can use to reward for purchase are:

  • Pin-on-pack
  • UPC
  • Photo receipts
  • Loyalty integration

Having a direct tie to sales not only helps drive a sales lift, it also makes it easier to measure your promo’s ROI.

8. What Will You Do With The Data You Collect?

Game-based marketing will yield a ton of data about your consumers. You can collect everything from basic demographic information to product and shopping preferences.

One of the best use cases for game-based marketing data is targeted ads based on product preferences. Promotions like build-your-own-grand-prize sweepstakes provide a ton of information about a customer’s shopping preferences — information you can use to target them with personalized offers and ads after the promotion ends.

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