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Learn From The US Military & Improve Your Bottom Line

 Over at Service Untitled, Doug makes the point that managers should be given autonomy within their organizations to meet customers’ needs. If he is talking about empowering your frontline managers, I’m in total agreement. That’s something I’ve been advocating for the nearly three years I’ve been blogging on customer service issues.
 

I once watched a desk clerk at a Four Seasons Hotel comp a guest’s bill because the guest’s spouse complained of a less than clean room. She specifically mentioned cobwebs in their room as well as several other faults. The clerk didn’t blink; he didn’t flinch, he didn’t look for his supervisor. He immediately comped the room. Now that’s giving your staff autonomy, or as I call it, empowerment.

I enjoy reading history and over the last few months I’ve read Michael Korda’s Ike, and David Halberstam’s, The Coldest Winter. In both books the authors point out that an important strength of the American military was the willingness of company, platoon, and squad leaders to improvise when the situation demanded it. The Germans, Japanese, Chinese and North Koreans were unable to do that with disastrous (for them) results. The Marines call this “adapt and improvise.”

Business owners and leaders should encourage this same competency in their own frontline managers and staff. As long as the employees know what their limits are, they should be empowered to bend the rules in order to keep a customer.

“But Glenn,” you say, “What if they give away the store?” That’s not a problem in the military. They have their “marching orders,” but they also know they can adapt and improvise. It’s up to you, the senior managers/owners, to give your employees clear parameters beyond which they can’t go.

Some of the advantages of empowerment are:

Employees enjoy being empowered which is reflected in increased productivity and reduced turnover

Complaints are often stopped dead in their tracks “wowing” the customer and turning the customer into an advocate for that business.

Employees don’t have to pass the complaint up the chain freeing supervisors for other duties

 An the real benefit to you is more experienced employees whose increased productivity increases your bottom line.

Empower your employees, but as Doug says, hold them responsible for their actions. That includes rewarding and recognizing them for their successes.

Regards,

Glenn

“An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.”

Stephen Covey, Principle-centered Leadership as quoted at the Quotationspage.com 

The ins and outs of tax rebates

Home » Business Tips » The ins and outs of tax rebates
June 24, 2016 Frank Bullock Business Tips
Obtaining a tax refund is something that the majority of citizens can benefit from, if they follow the instructions and fill in the documents necessary. Although, most people have an idea of what applying for a tax rebate involves, sometime they might face difficulties and are not fully aware of all the tax deductions they can benefit from. Using a tax rebate calculator 2016 has become extremely popular lately, because it gives you the possibility of knowing exactly what amount of money you are entitled to. If you are struggling to understand the ins and outs of tax rebates, then you should learn a few things that might help you out.

Obtaining a free estimate

Those who have not applied for a tax return before or are relatively new to the subject, are not quite sure how the entire process goes nor how much money they can receive. If you are interested in receiving an estimate, then you should know that nowadays you can receive the information you require just by using a calculator or a software. There are some websites, such as TaxReturned.co.uk, that can offer you a free estimate on your taxes, regardless if you are working in the healthcare domain, as a teacher or chef or you own a business.

Collect your documents and file your taxes as early as possible

If you wish to receive your refund as soon as possible, then the best you can do is collect your documents early and file your taxes on time. Although, tax planning is certainly not a fun thing to do, requiring some effort and stress, it is always best to take care of this matter at a convenient time.

Tax audits

Tax audits have caused some inconvenience to taxpayers along the years. Even if most citizen can be called in for an audit, you should know that those with higher incomes are more exposed to the chance of an audit. However, you should be certain that all your documents are in order, to prevent any legal complications.

Tax deadline

Although the deadline for filling taxes is usually the same each year, you should make the time to keep yourself informed throughout the year, and thus prevent the possibility of not applying on time, or losing your tax refund. The deadline might also vary depending on the industry you are working in. If you do not desire to be one of the many last minute tax fillers, then at the beginning of each year, find out the exact deadlines.

There are numerous situations where you can apply for a tax rebate and a wide variety of tax deduction you probably do not know anything about. Whether you are interested in applying for a healthcare, a teacher or a pilot tax refund, it is imperative to know what paperwork to fill and what information to include. If you want to be certain that you will receive the amount of money you are entitled to, you can look for an online platform that can provide you with a free estimate, by giving you access to a tax rebate calculator.

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