Good selling , shopper marketing &Sales Support requires that you understand the product well and work to appreciate the customer’s requirement. But before and beyond all that, the secret of a good salesperson is about what goes on inside their head.
Above all, selling is an attitude. It’s how you think and feel. It’s about your whole approach to yourself, your company, your products and, of course, your customers. All of this can be condensed to three words: Confidence, pride and care.
Confidence The basis of all successful selling is confidence. This does not mean blind hope — it is more about how you think about yourself and the future.
Self-belief A confident person believes in themself and their abilities to sell. In order to create trust, the first thing that you sell is yourself. Whilst self-belief does not guarantee a sale, it always increases the probability of success.
If you go into a selling situation and you do not even believe in yourself, then you are doomed to failure. If you do not believe in yourself then the customer will not believe in you either, nor will they believe what you say. Your doubt will become their doubt and doubt does not lead to the sale.
Informed optimism Blind belief is not always a good thing. Being positive because you have studied the product and the customer is greater reason to be confident. Belief and optimism provide powerful support but they do not replace factual knowledge.
If you are ready to sell, with good information at your fingertips, them you have good reason to be optimistic. Even if you do not have complete information (and who does), a tendency to optimism also helps create a positive attitude.
Can-do Finally, self-belief and an optimistic approach lead to a ‘can-do’ attitude which means you will get out there and create the sale through your thoughts and actions. Belief is not enough: you’ve got to put in the work too.
Pride There are two forms of pride. As one of the seven deadly sins, it can be a very selfish thing. But pride placed outside yourself is an important attitude that communicates and transmits itself to your customers.
Pride in the company First, you should be proud to work at your company. Associating yourself with the brand and the brand values should make you feel good. You should be happy to tell others where you work.
Pride in the product Secondly, you should be proud of what you are selling. Just thinking that you have the privilege of selling such a fine product should make you very happy indeed.
As with pride in the company, an intrinsic pride in the product is a powerful motivator, both for you and for your customer.
Care Finally, a selling attitude is a caring attitude. Rather than just dump products on customers, if you want them to ever come back again, you should care about them and their problems, and hence be proud of how your products will help.
Care for customers can include taking time out from the normal selling context to check up on them, that the product is working ok and that they are happy with it. It can even include sending them Christmas and birthday cards — to their partner too.
When others know that you care about them, personally, then they will be far more willing to trust you — and trust is the first doorway towards selling.
shopper marketing | Sales Support Agent Shivaji Nagar
Seasonal Marketing Opportunities
Preparing your business for the upcoming seasonal events shopper marketing, Sales Support ahead can be an exciting opportunity to connect with your audience, increase traffic and boost profits and revenue whether it’s Festival or Christmas. We have a few tips (and tricks) on how to plan your national holiday campaigns and apply them for your business through visual displays.
Tip #1: Make a statement Imagine you are creating a scene. The first step to creating your seasonal campaign is to identify the holiday and research your ideas accordingly. Think outside-of-the-box by brainstorming and using holiday keywords to build up your ideas and taking them to the next level. To avoid any generic ideas, you can combine your business services with the holiday of your choice for extra creativity. For example, if your store sells a certain product such as , you can create a humorous cardboard cutout of Santa wearing Christmas or a Santa mannequin as a prop and centralise your holiday decorations around that. It would draw attention to your store and therefore increase traffic for your business.
Tip #2: Consider the type of signage solutions and displays you want Banners and signages are the silent sales assistants that you’ll need for your store. They provide the quickest ways to inform your customers about your products, as well as giving them a glimpse on the offers and benefits of your store. They are great tools for any retail display and will go hand-in-hand with your seasonal campaign.
Tip #3: Choose the right colour schemes Colours make a world of difference when it comes to displays and the right colour schemes can either make or break your store presentation. Consider what certain colours remind you of that particular holiday and see if you can link your business brand colours together with that season. Try to aim for less than 3-4 colours in your palette with a primary colour as your main hero and a few complementary colours to balance it out so that your displays aren’t too overwhelming or contrasting.
Tip #4: Remember the importance of placement and positioning There is no point into creating a great holiday display if your customers are unable to find it. Have an idea of where your customers will see your displays and map out the direction you want them to follow by considering the placement and positioning of your props and decorations. If you have a storefront window, use mannequins, cardboard cutouts and props to create a scene. If your business is limited with space, consider displaying an interest piece at the front of your store to evoke curiosity and lure them inside with accompanying decorations.
Tip #5: Keep it fresh Recycling the same old displays every year can be a big no-no for your business. Bob Phibbs from Retail Doc advises that “when you go cheap, you stay another also-ran, bland and boring warehouse of goods in search of someone’s money. Make your decorated store fresh, make it fun and use more lights than you think you should.”
shopper marketing | Sales Support Agent Shivaji Nagar
Marketing idea an tips , info , case study
Effective Tips To Being The Best Leader For Your Team
Whether you’re leading a small group or a large team, leadership skills are highly important — You require the same skills to gain respect and lead effectively. Follow the suggestions and advice below so you can become a leader worth recognition.
Never assume that your employees read minds. Communicate your expectations precisely when it comes to methods, time frame, and strategy. Remember that communication goes both ways. If you do this, you won’t have to micro-manage them once the task is in their hands.
If you’re trying to make a decision, try to get input from your team. They may be able to help you find a great solution, or they could help see if you’re making a bad choice. A good leader should be interested in the opinions of others.
Allow ample opportunity for your employees to offer feedback and new ideas. Although group meetings are a perfect setting for an exchange of information, some employees may not feel confident offering opinions in such a public forum. Remember to work with team members individually as well. This will help you gain trust and get some honest feedback.
Learn your employee’s names. A great leader takes the time to learn the names of not only his or her most immediate staff, but of all the employees in the company. It shows them that you care enough about them to know them not just as a worker, but as a real person.
Don’t shift the blame for mistakes to others. You are the leader of your team. Subordinates, outside contractors, and plenty of other people within the organization can cause a business transaction to go wrong. Stand up for your employees, If you try to shift blame, you will lose the confidence of your customers and more importantly, your employees.
While it may seem like being a leader is all about bossing people around, you can never be the boss if you have no idea how to respect the feelings of others.
A successful leader needs to maintain a balanced public and private life. Having a good reputation in the community is vital to continued success. Being in a leadership role invites scrutiny, so it is important to maintain humility and exercise moderation. Do not give anyone something to point to that disqualifies you as a leader.
Professional Qualified Sales Experts present products and services, calling on companies using our proven door to door selling Supplier , door-to-door sales technique and door to door selling Supplier in mumbai.
We convert potential customers to sustainable clients in the shortest space of time( door to door sales, door to door selling Supplier ). Our professional teams interact with customers, educating them on our clients’ products/services, as well as generating immediate sales or leads with interested customers.
Marketing and advertising budgets have come under increasing pressure. door to door selling Supplier and Door-to-door sales is a low cost distribution channel, and is an effective way to gain more return on investment. It secures increased value with minimum spend, allowing access to a customer base which is not always reached by existing marketing strategies.
Through Door to Door sales,customers can choose the most suitable deals, especially because they have a chance to ask questions and have the offering clarified by our qualified sales experts in mumbai
We believe our experience, our sales ability and the detailed processes we have in place ensure we successfully launch new products to the market. Our sector experience and data insights ensure we are calling on the right outlets to maximise return on investment during the critical launch phase.
We have proven experience in launching challenger brands to the market along with well-established range extensions and completely new products.
We believe Fulcrum is the door-to-door-sales agency in pune best suited to owning the responsibility of launching your new product – why not give us a call to find out if we can help you?
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
Marketing agencies in Erandwana
Do Your Insights Excite or Incite?
Selling with insights is no longer optionalits mandatory for marketers and salespeople hoping to tell an actionable story. But new research shows that driving action isnt just about challenging your prospects status quo with surprising information and data pointsthe traditional insights-based approach. Thats a start. But to create urgency thats actionable, your insights need to go beyond risk and show how youre uniquely qualified to resolve the risks youve identified.
This is the difference between insights that excite versus insights that incite. The former message gets consumed and forgotten about. The latter drives buying decisions, creating the urgency to change and then showing how that change is possible and better than what your prospect is doing today.
Risk and Resolution
A story that pairs risk and resolution seems like its moving in the direction of actionable messaging. But how does it play out in practice? Corporate Visions teamed up with Dr. Zakary Tormala, a social psychologist with expertise in messaging and social influence, to find out. The study, conducted online, included more than 320 participants, evenly split by gender. Specifically, it aimed to test the messaging effectiveness of two different types of insights-based messages, focusing in particular on the behavioral and emotional impact of each message type:
Risk-only insights designed to make prospects feel unsafe in their status quo by introducing surprising new industry data points.
Risk + Resolution insights, similarly designed to make the status quo feel unsafe, but also introducing solutions that resolve the prospect to a new safe in the same message.
The study revealed that you can gain a statistically significant advantage in both behavioral and emotional impact if your message includes risk and resolution, versus risk alone.
Want to learn more about the persuasive impact you can have with a message structured to create risk and resolution? Check out our research brief to learn more about the study.
door to door selling Supplier in Pune
door to door selling Supplier in mumbai
Sales Support , Display Hoardings, brand building, Point of sale,
B 2 C Brand promotion, Loyalty marketing, Consumer Behaviour Studies
Professional Qualified Sales Experts present products and services, calling on companies using our proven door2door Marketing Services , door-to-door sales technique and door2door Marketing Services in mumbai.
We convert potential customers to sustainable clients in the shortest space of time( door to door sales, door2door Marketing Services ). Our professional teams interact with customers, educating them on our clients’ products/services, as well as generating immediate sales or leads with interested customers.
Marketing and advertising budgets have come under increasing pressure. door2door Marketing Services and Door-to-door sales is a low cost distribution channel, and is an effective way to gain more return on investment. It secures increased value with minimum spend, allowing access to a customer base which is not always reached by existing marketing strategies.
Through Door to Door sales,customers can choose the most suitable deals, especially because they have a chance to ask questions and have the offering clarified by our qualified sales experts in mumbai
We believe our experience, our sales ability and the detailed processes we have in place ensure we successfully launch new products to the market. Our sector experience and data insights ensure we are calling on the right outlets to maximise return on investment during the critical launch phase.
We have proven experience in launching challenger brands to the market along with well-established range extensions and completely new products.
We believe Fulcrum is the door-to-door-sales agency in pune best suited to owning the responsibility of launching your new product – why not give us a call to find out if we can help you?
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
Marketing agency in Budhwar Peth
Chunking: Why Everyone is end to end, innovative, and world-class
In my last post, you heard about the Curse of Knowledge, and how it can lead to overly technical language that confuses the audience. There is another communication trap where you think you are using clear, easy to understand business language, but the message is as unclear to the customer as the technical-speak.
When we talk to clients about their differentiation, certain terms come up almost every time: comprehensive (or end-to-end) solutions, our experience and expertise, focus on clients success, or our people. These are not complex or technical terms, so why are they still meaningless to the customer? Ask yourself, do any of your competitors say, We have limited capabilities, were new to this business, we hire anyone with a pulse, and we dont really care about your success? Of course not! Everyone makes those claims, so they all sound the same to the customer. Whats interesting is how passionately most people defend those empty statements. I know, but we really mean it! is the typical response.
So whats going on here? Why do people want to make these claims, even when they admit that they dont convey any differentiation? The answer is a term called chunking, originally coined by the psychologist George Miller. Miller established that humans have a fixed number of slots in working memory to store information. Chunking is simply combining pieces of information, so they occupy fewer slots. Anyone who learned to remember the names of the Great Lakes with the mnemonic HOMES chunked five pieces of information into one.
Chunking works great in communications, but only when both parties understand whats being chunked. The question Can you give me a ride to the airport for my 6:00 flight? has a lot of chunking going on. How do you get to the airport? How long does it take? Is there traffic at that time of day? How far in advance do you need to get there? Depending on who youre talking to, the original question may be fine, but some people will need it all explained to them.
And thats the connection to those meaningless differentiation claims. I have no doubt that the person who says end to end solutions, is not only sincere, but also has a very clear picture of what end to end means, how that differs from their competition, and what value it delivers to the customer. The problem is that the customer doesnt have that depth of knowledge, so they dont know the underlying chunked information, and all that meaning is lost on them. Recall one of the key principles of the Curse of Knowledge: Most people will overestimate how much their customers know about them.
How do you overcome this? Just like with the Curse of Knowledge, dont overestimate your customers understanding of your capabilities. Then, unpack some of that chunked information. Even better, draw some contrast to your competitors. For example, instead of saying end to end, try something like, Since A, B, C and D are so interrelated, its important to get them all from one place. Youll only get in-house capabilities in all four areas, fully integrated, with successful implementations, from one place us. Other providers have gaps, or rely on third party integrations, but thats not the end to end solution you really need.
Its a little longer, but it means a lot more than just end to end.
Professional Qualified Sales Experts present products and services, calling on companies using our proven door2door Marketing Services , door-to-door sales technique and door2door Marketing Services in mumbai.
We convert potential customers to sustainable clients in the shortest space of time( door to door sales, door2door Marketing Services ). Our professional teams interact with customers, educating them on our clients’ products/services, as well as generating immediate sales or leads with interested customers.
Marketing and advertising budgets have come under increasing pressure. door2door Marketing Services and Door-to-door sales is a low cost distribution channel, and is an effective way to gain more return on investment. It secures increased value with minimum spend, allowing access to a customer base which is not always reached by existing marketing strategies.
Through Door to Door sales,customers can choose the most suitable deals, especially because they have a chance to ask questions and have the offering clarified by our qualified sales experts in mumbai
We believe our experience, our sales ability and the detailed processes we have in place ensure we successfully launch new products to the market. Our sector experience and data insights ensure we are calling on the right outlets to maximise return on investment during the critical launch phase.
We have proven experience in launching challenger brands to the market along with well-established range extensions and completely new products.
We believe Fulcrum is the door-to-door-sales agency in pune best suited to owning the responsibility of launching your new product – why not give us a call to find out if we can help you?
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
marketing agencies in narayan peth
Roles and Responsibilities of a Sales Manager
A sales manager plays a key role in the success and failure of an organization. He is the one who plays a pivotal role in achieving the sales targets and eventually generates revenue for the organization.
A sales manager must be very clear about his role in the organization. He should know what he is supposed to do at the workplace.
Let us understand the roles and responsibilities of a sales manager:
A sales manager is responsible for meeting the sales targets of the organization through effective planning and budgeting.
A sales manager can’t work alone. He needs the support of his sales team where each one contributes in his best possible way and works towards the goals and objectives of the organization. He is the one who sets the targets for the sales executives and other sales representatives. A sales manager must ensure the targets are realistic and achievable.
The duties must not be imposed on anyone, instead should be delegated as per interests and specializations of the individuals. A sales manager must understand who can perform a particular task in the most effective way. It is his role to extract the best out of each employee.
A sales manager devises strategies and techniques necessary for achieving the sales targets. He is the one who decides the future course of action for his team members.
It is the sales manager’s duty to map potential customers and generate leads for the organization. He should look forward to generating new opportunities for the organization.
A sales manager is also responsible for brand promotion. He must make the product popular amongst the consumers. A banner at a wrong place is of no use. Canopies must be placed at strategic locations; hoardings should be installed at important places for the best results.
Motivating team members is one of the most important duties of a sales manager. He needs to make his team work as a single unit working towards a common objective. He must ensure team members don’t fight amongst themselves and share cordial relationship with each other. Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best. Appreciate whenever they do good work.
It is the sales manager’s duty to ensure his team is delivering desired results. Supervision is essential. Track their performances. Make sure each one is living up to the expectations of the organization. Ask them to submit a report of what all they have done through out the week or month. The performers must be encouraged while the non performers must be dealt with utmost patience and care.
He is the one who takes major decisions for his team. He should act as a pillar of support for them and stand by their side at the hours of crisis.
A sales manager should set an example for his team members. He should be a source of inspiration for his team members.
A sales manager is responsible for not only selling but also maintaining and improving relationships with the client. Client relationship management is also his KRA.
As a sales manager, one should maintain necessary data and records for future reference.
Do Brands Happen or are they Made ?
Are brands built or do they just happen over a period of time?. Well, this is a difficult question to deal with for, both are true. One of the essential characteristics of successful brands being the fact that they withstand the test of time, we should agree that in many cases the brands actually become successful due to the customers and the achieve a cult status over a period of time.
Look around some of the most famous brands that have not only created a cult and global fan following, but have become closely associated with the lifestyle and social culture of individuals and society. Brands like Marlboro, Harley Davidson, Apple, Mont Blanc etc have become a part of the psyche and culture of communities across the world. Most often you will find that the individual pegs his success by owning a Harley Davidson or a Merc. Only when he has purchased and possessed one of these brands does he consider that he has made it in life or has arrived.
Ask the owners of these brands whether they had thought of building the successful brand at the beginning of their success story and in all probabilities, they would never have expected to do so. In the natural course off business, these Organizations have rolled out products to further their business. In order to build loyalty and deliver increased value to the customers, they would have invested in enhancing the value proposition continually and focused on promoting the brand. Over a period of time, the promotional activities and the product would have matched with the aspirations and expectations of the customers leading to intense loyalty on the part of the consumers with the particular brand. Thus the brand acquires the power and status. We must at this point of time recognize that the empowerment of the brand has happened from the customers end. Realizing the phenomenon of increased brand power, the Organizations would have engaged in building the brand and advertising to increase its reach and acceptance. Slowly with more and more customers enlisting their loyalty to the brand, it becomes a cult.
When a brand commands huge popularity and becomes a cult, you will note that the organization has been involved in sustaining and growing the brand. They invest into the brand interms of its utility, features, quality and promise as well as build some of the implied values or soft values that appeal to the customers and makes the brand endearing. Harley Davidson promises a certain kind of adventure, freedom and spirit, thus appealing to that adventurous streak in men who begin to identify with it and thus form communities and groups to celebrate the brand. Take the case of Mac, you will find techies being die hard apple fans across the world. The product is distinctly different from the rest of the computers in the form of its operating systems and capabilities. Customers are hooked to Macs not only for the ease of use, but for the technical capabilities, superior performance and unmatched quality. The brand comes with a guarantee and no Mac user ever thinks of comparing Mac with others or even contemplates doubting the capabilities of a Mac. You can see in this case, that the brand is backed by the superior product quality and performance as well as contains an unsaid promise from the brand owners.
By spelling out the steps that great sales performers use intuitively, you can develop the rest of your sales staff.
By taking the time to document what each salesperson should at each step of the sales process you will ensure higher levels of performance.
In most sales organizations, the majority of salespeople are B or C performers. There are never enough A performers in any organization, and they’re generally already maximizing their productivity.
One of the best ways to help B and C performers improve is to write out a prescriptive sales process. By spelling out the steps that the A performer often uses intuitively in her sales process, you can develop the rest of your sales staff.
Recently in working with a client we spent about two hours simply documenting what a salesperson should do on each of the various steps of his sales process. Here are seven benefits from that session:
In forcing the process of thinking through the logical progression and the actual actions the salesperson should take at each step, we altered an early step and changed what the salesperson was supposed to say and sell during that stage. This was important because the sales team was generally inexperienced. Because of the technical aspect of the team’s offering, introducing a more mature person into the early stages allowed quicker credibility and better insights into the prospective client’s needs.
Additional products and services cropped up. We created one additional professional service product that could also be sold. As we stepped through each of the various stages, we kept looking at what we were doing currently and how we could add additional levels of value.
The sales manager began to fully understand not only what the steps in the sales process were, but why each salesperson needed to execute on them. This provided the sales manager a better platform for coaching, mentoring and monitoring opportunities in the pipeline. The 90-day sales training schedule began to include training on each step of the sales process, in which the sales manager would not only train the sales team on how to perform each step but also explain why.
Improved forecasting occurred, because specific definitions of each action within each stage were defined. For example, let’s assume there’s a demonstration stage in your sales cycle. When do your salespeople move the prospect to the demo stage? Is it when the demo is scheduled or after it’s completed?
You will separate yourself from the competition. During the sales process your company’s value proposition must be proven. It’s easy to print your messaging on brochures and your Web site, but letting your prospect feel it is critical to building “belief.” You must build a step or an action that takes place at the appropriate stage that can validate your messaging.
One of the most important aspects of creating a prescriptive sales process is changing the sales process. If you and your competitors use the basic sales stages in the same sequence and say and do the same things during your prospect conversations, no one will stand out and prospects will become confused. When there’s confusion, there’s no decision. Change your sales process to stand out, be different and do something to make the customer remember you.
We added a last step to the sales process: a customer follow-up at 90 days post-implementation to validate the customer’s satisfaction and to ask for a reference letter. These will now be hung in the office lobby and used in future sales calls.
The next step is for the sales manager to roll out the process, teach the salespeople how to execute, then inspect that the sales team is using the process as it is defined. Set a 90-day plan to implement and evaluate the results, create four or five metrics to measure its effectiveness, validate it’s being used and listen to your team. If it needs to be altered to increase effectiveness, that’s OK. But before you change, make sure you fully understand the impacts.
Professional Qualified Sales Experts present products and services, calling on companies using our proven door to door selling Supplier , door-to-door sales technique and door to door selling Supplier in mumbai.
We convert potential customers to sustainable clients in the shortest space of time( door to door sales, door to door selling Supplier ). Our professional teams interact with customers, educating them on our clients’ products/services, as well as generating immediate sales or leads with interested customers.
Marketing and advertising budgets have come under increasing pressure. door to door selling Supplier and Door-to-door sales is a low cost distribution channel, and is an effective way to gain more return on investment. It secures increased value with minimum spend, allowing access to a customer base which is not always reached by existing marketing strategies.
Through Door to Door sales,customers can choose the most suitable deals, especially because they have a chance to ask questions and have the offering clarified by our qualified sales experts in mumbai
We believe our experience, our sales ability and the detailed processes we have in place ensure we successfully launch new products to the market. Our sector experience and data insights ensure we are calling on the right outlets to maximise return on investment during the critical launch phase.
We have proven experience in launching challenger brands to the market along with well-established range extensions and completely new products.
We believe Fulcrum is the door-to-door-sales agency in pune best suited to owning the responsibility of launching your new product – why not give us a call to find out if we can help you?
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
marketing agencies in budhwar peth
360 Degree Branding
Definition: 360 Degree Branding
360 degree branding is a branding effort which tries to include the brand identity into a holistic approach so that the brand is in touch with and visible to the customers at all the times. It’s all about creating a distinctive brand philosophy which is centred on consumers. It helps to anticipate all aspects of consumer needs. Especially when brand is fairly new it needs to be present everywhere to build a brand image.
360 degree branding is a combination of integrated marketing and web 2.0 usages.
Integrated marketing follows a user centric approach and primarily focuses on use of online and offline tools to engage and excite consumers. Integrated communication ensures that message is consistent throughout irrespective of the channel.
A web 2.0 usage pays more attention to customer rating and social media as consumers talk about the brand outside of the boundaries of the brand
A 360 degree branding has various elements like print, media, broadcast, email, phone etc
A brand manager has to ensure that each of these elements should run according to the essence of the brand and the strategy.
For example: In Social media apart from posting messages, we can also establish conversation, get a feedback from user, collect big data, or even manage issues and complaints.
Similarly Public Relation not only covers the press releases or media gatherings, but it also involves media training for internals to ensure brand sustainability.
Brand Equity & Customer Equity
Brand Equity is defined as value and strength of the Brand that decides its worth whereas Customer Equity is defined in terms of lifetime values of all customers.
Brand Equity and Customer Equity have two things in common-
Both stress on significance of customer loyalty to the brand
Both stress upon the face that value is created by having as many customers as possible paying as high price as possible.
But conceptually both brand equity and customer equity differ.
While customer equity puts too much emphasis on lower line financial value got from the customers, brand equity attempts to put more emphasis on strategic issues in managing brands.
Customer Equity is less narrow alternative. It can overlook a brands optional value and their capacity effect revenues and cost beyond the present marketing environment.
Just as customer equity can persist without brand equity, brand equity may also exist without customer equity. For instance I may have positive attitude towards brands – McDonald and Burger King, but I may only purchase from McDonalds brand consistently.
To conclude, we can say brands do not exist without consumer and consumer do not exist without brands. Brands serve as a temptation that utilizes other intermediaries to lure the customers from whom value is extracted. Customers serve as a profit-medium for brands to encash their brand value. Both the concepts are highly co-related.
Just last week I heard that comment from a new client and he was the President of the company. Frankly it is a common phase I have often heard from CFO’s, Presidents and VP of Sales-but what’s the resolution? Many consultants would drag out their “scorecards or methodology” to fix the issue, instead let’s first learn to diagnose the signs and why the problem exists. This is what I generally see or hear when I begin to poke at the problem:
When you review the pipeline report (CRM/Excel) all the Closing Dates are listed as the end of the month-6/30/15 as an example.
Beyond your current monthly pipeline values future pipeline dollar values are not listed
The velocity of the sale or length of time it has been in the funnel is 90 days longer than the average velocity for your business.
Monthly forecasts by the sales team are always off by a wide margin, when asked, the sales team has no idea as to why they can’t predict accurately.
The salespeople do have not a defined closing plan for active opportunities
The salespeople are closing on topics i.e. price, instead of what the compelling reason is the prospect has for your product/service.
What’s the action plan?
First, as the sales leader there are some obvious actions to take place and some not so obvious. The first action is not to ask for a forecast. WHAT? Yes, remember forecasts are like the weather person on TV-they have just so so odds of being accurate. We recommend instead to ask for a commitment. How we recommend to teach this is: during the first sales meeting of the month when each salesperson “forecasts” their sales for that month say for example, $100,000, the sales leader would say: Great!, you hit $100,000 and I will give you a $500 bonus. OK? As expected the salesperson gets excited. The Sales Leader would then say the same phase to each of the salespeople on your team. After all the salespeople have forecasted the sales leader would say: and if you don’t hit your goal of $100,000 each of you will owe me $500! Now that you have their attention you allow them make a new “commitment” vs a forecast.
Second, we recommend that you begin to track each month’s commitment by salesperson, do this for at least 4 months without the sales team knowing you are tracking their commitments, then record their actual sales for each month. By comparing those two numbers you can determine the Forecast Accuracy % by each salesperson and for your entire team. When you have sufficient data, share this information with the entire team and discuss that you will continue to measure this data and it will be added to your Sales Dashboard-assuming you have one!
By tracking this information, your sales team will know that you paying attention to this metric and they will begin to pay attention to the importance of the monthly goal. In sales management what you pay attention to-on an ongoing basis-will begin to impact what your sales team pays attention to.
Third, it takes training. This happens during the weekly sales meeting, your monthly one on one business reviews and in all coaching environments, this has to be an ongoing process and not simply discussed from time to time. What we find is either the Sales Manager is not asking the hard questions of the salesperson or the salesperson is not asking the prospect those pertinent questions. We call them the Magic Questions. They are part of our Sales Management Online Tool Kit, but I want to share them with you to improve your process. My recommendation for the Sales Manager to use these-printed out- during the weekly sales meeting and then make sure each salesperson has their own copy for their use. Each week or each day that any opportunity is discussed it is critical the sales manager continues to use the check list of questions to drive their use into the salesperson’s head!
By using these questions and being tough nosed on making sure your salespeople can answer these questions, both you and the team will have more honest sales discussions.
What is their Decision Process? (Do you know every step?)
When do they want to be implemented or have our systems ready to go?
Who is involved in the Overall Decision?
Do they have a Business Need?
Are they Listening to you?
Do they have Funding?
What is the Next 2 Steps?
Who or What else are they considering?
When is the Next Board Meeting? Or Decision Meeting?
What are They Doing for me?
Do I know my Strengths?/Do I know my Weakness(s)
Do I know Their Decision Criteria?
Do I have an Excellent Closing Strategy?
Make the commitment to get the commitment and your sales forecast (ugh) will become more predictable and accurate.
Ken Thoreson “operationalizes” sales management systems and processes that pull revenue out of the doldrums into the fresh zone. During the past 17 years, our consulting, advisory, and platform services have illuminated, motivated, and rejuvenated the sales efforts for organizations throughout the world.
He was recently ranked for the third year in a row by Top Sales World magazine as one of the Top 50 Sales & Marketing Influencers for 2014.
Nothing beats the reality that one gets when you can interact with potential clients face to face physically moving from door to door within a community or household to household, face to face field marketing is also called personal selling or door to door marketing, customers are met directly in order to sell their products, using this method of field marketing we rely on our skills and persuasive abilities. During the period where we get to interact with the client face to face we get more chance to pass across edible information which would be useful to all our customers at that time and it’s also an opportunity for us to get feedback and to gauge your opinion about our business.
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
Marketing agencies in Erandwana
Do Your Insights Excite or Incite?
Selling with insights is no longer optionalits mandatory for marketers and salespeople hoping to tell an actionable story. But new research shows that driving action isnt just about challenging your prospects status quo with surprising information and data pointsthe traditional insights-based approach. Thats a start. But to create urgency thats actionable, your insights need to go beyond risk and show how youre uniquely qualified to resolve the risks youve identified.
This is the difference between insights that excite versus insights that incite. The former message gets consumed and forgotten about. The latter drives buying decisions, creating the urgency to change and then showing how that change is possible and better than what your prospect is doing today.
Risk and Resolution
A story that pairs risk and resolution seems like its moving in the direction of actionable messaging. But how does it play out in practice? Corporate Visions teamed up with Dr. Zakary Tormala, a social psychologist with expertise in messaging and social influence, to find out. The study, conducted online, included more than 320 participants, evenly split by gender. Specifically, it aimed to test the messaging effectiveness of two different types of insights-based messages, focusing in particular on the behavioral and emotional impact of each message type:
Risk-only insights designed to make prospects feel unsafe in their status quo by introducing surprising new industry data points.
Risk + Resolution insights, similarly designed to make the status quo feel unsafe, but also introducing solutions that resolve the prospect to a new safe in the same message.
The study revealed that you can gain a statistically significant advantage in both behavioral and emotional impact if your message includes risk and resolution, versus risk alone.
Want to learn more about the persuasive impact you can have with a message structured to create risk and resolution? Check out our research brief to learn more about the study.
door to door selling Supplier in Pune
door to door selling Supplier in mumbai
Sales Support , Display Hoardings, brand building, Point of sale,
B 2 C Brand promotion, Loyalty marketing, Consumer Behaviour Studies
Nothing beats the reality that one gets when you can interact with potential clients face to face physically moving from door to door within a community or household to household, face to face field marketing is also called personal selling or door to door marketing, customers are met directly in order to sell their products, using this method of field marketing we rely on our skills and persuasive abilities. During the period where we get to interact with the client face to face we get more chance to pass across edible information which would be useful to all our customers at that time and it’s also an opportunity for us to get feedback and to gauge your opinion about our business.
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
Marketing agency in Budhwar Peth
Chunking: Why Everyone is end to end, innovative, and world-class
In my last post, you heard about the Curse of Knowledge, and how it can lead to overly technical language that confuses the audience. There is another communication trap where you think you are using clear, easy to understand business language, but the message is as unclear to the customer as the technical-speak.
When we talk to clients about their differentiation, certain terms come up almost every time: comprehensive (or end-to-end) solutions, our experience and expertise, focus on clients success, or our people. These are not complex or technical terms, so why are they still meaningless to the customer? Ask yourself, do any of your competitors say, We have limited capabilities, were new to this business, we hire anyone with a pulse, and we dont really care about your success? Of course not! Everyone makes those claims, so they all sound the same to the customer. Whats interesting is how passionately most people defend those empty statements. I know, but we really mean it! is the typical response.
So whats going on here? Why do people want to make these claims, even when they admit that they dont convey any differentiation? The answer is a term called chunking, originally coined by the psychologist George Miller. Miller established that humans have a fixed number of slots in working memory to store information. Chunking is simply combining pieces of information, so they occupy fewer slots. Anyone who learned to remember the names of the Great Lakes with the mnemonic HOMES chunked five pieces of information into one.
Chunking works great in communications, but only when both parties understand whats being chunked. The question Can you give me a ride to the airport for my 6:00 flight? has a lot of chunking going on. How do you get to the airport? How long does it take? Is there traffic at that time of day? How far in advance do you need to get there? Depending on who youre talking to, the original question may be fine, but some people will need it all explained to them.
And thats the connection to those meaningless differentiation claims. I have no doubt that the person who says end to end solutions, is not only sincere, but also has a very clear picture of what end to end means, how that differs from their competition, and what value it delivers to the customer. The problem is that the customer doesnt have that depth of knowledge, so they dont know the underlying chunked information, and all that meaning is lost on them. Recall one of the key principles of the Curse of Knowledge: Most people will overestimate how much their customers know about them.
How do you overcome this? Just like with the Curse of Knowledge, dont overestimate your customers understanding of your capabilities. Then, unpack some of that chunked information. Even better, draw some contrast to your competitors. For example, instead of saying end to end, try something like, Since A, B, C and D are so interrelated, its important to get them all from one place. Youll only get in-house capabilities in all four areas, fully integrated, with successful implementations, from one place us. Other providers have gaps, or rely on third party integrations, but thats not the end to end solution you really need.
Its a little longer, but it means a lot more than just end to end.
Nothing beats the reality that one gets when you can interact with potential clients face to face physically moving from door to door within a community or household to household, face to face field marketing is also called personal selling or door to door marketing, customers are met directly in order to sell their products, using this method of field marketing we rely on our skills and persuasive abilities. During the period where we get to interact with the client face to face we get more chance to pass across edible information which would be useful to all our customers at that time and it’s also an opportunity for us to get feedback and to gauge your opinion about our business.
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
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Roles and Responsibilities of a Sales Manager
A sales manager plays a key role in the success and failure of an organization. He is the one who plays a pivotal role in achieving the sales targets and eventually generates revenue for the organization.
A sales manager must be very clear about his role in the organization. He should know what he is supposed to do at the workplace.
Let us understand the roles and responsibilities of a sales manager:
A sales manager is responsible for meeting the sales targets of the organization through effective planning and budgeting.
A sales manager can’t work alone. He needs the support of his sales team where each one contributes in his best possible way and works towards the goals and objectives of the organization. He is the one who sets the targets for the sales executives and other sales representatives. A sales manager must ensure the targets are realistic and achievable.
The duties must not be imposed on anyone, instead should be delegated as per interests and specializations of the individuals. A sales manager must understand who can perform a particular task in the most effective way. It is his role to extract the best out of each employee.
A sales manager devises strategies and techniques necessary for achieving the sales targets. He is the one who decides the future course of action for his team members.
It is the sales manager’s duty to map potential customers and generate leads for the organization. He should look forward to generating new opportunities for the organization.
A sales manager is also responsible for brand promotion. He must make the product popular amongst the consumers. A banner at a wrong place is of no use. Canopies must be placed at strategic locations; hoardings should be installed at important places for the best results.
Motivating team members is one of the most important duties of a sales manager. He needs to make his team work as a single unit working towards a common objective. He must ensure team members don’t fight amongst themselves and share cordial relationship with each other. Develop lucrative incentive schemes and introduce monetary benefits to encourage them to deliver their level best. Appreciate whenever they do good work.
It is the sales manager’s duty to ensure his team is delivering desired results. Supervision is essential. Track their performances. Make sure each one is living up to the expectations of the organization. Ask them to submit a report of what all they have done through out the week or month. The performers must be encouraged while the non performers must be dealt with utmost patience and care.
He is the one who takes major decisions for his team. He should act as a pillar of support for them and stand by their side at the hours of crisis.
A sales manager should set an example for his team members. He should be a source of inspiration for his team members.
A sales manager is responsible for not only selling but also maintaining and improving relationships with the client. Client relationship management is also his KRA.
As a sales manager, one should maintain necessary data and records for future reference.
Do Brands Happen or are they Made ?
Are brands built or do they just happen over a period of time?. Well, this is a difficult question to deal with for, both are true. One of the essential characteristics of successful brands being the fact that they withstand the test of time, we should agree that in many cases the brands actually become successful due to the customers and the achieve a cult status over a period of time.
Look around some of the most famous brands that have not only created a cult and global fan following, but have become closely associated with the lifestyle and social culture of individuals and society. Brands like Marlboro, Harley Davidson, Apple, Mont Blanc etc have become a part of the psyche and culture of communities across the world. Most often you will find that the individual pegs his success by owning a Harley Davidson or a Merc. Only when he has purchased and possessed one of these brands does he consider that he has made it in life or has arrived.
Ask the owners of these brands whether they had thought of building the successful brand at the beginning of their success story and in all probabilities, they would never have expected to do so. In the natural course off business, these Organizations have rolled out products to further their business. In order to build loyalty and deliver increased value to the customers, they would have invested in enhancing the value proposition continually and focused on promoting the brand. Over a period of time, the promotional activities and the product would have matched with the aspirations and expectations of the customers leading to intense loyalty on the part of the consumers with the particular brand. Thus the brand acquires the power and status. We must at this point of time recognize that the empowerment of the brand has happened from the customers end. Realizing the phenomenon of increased brand power, the Organizations would have engaged in building the brand and advertising to increase its reach and acceptance. Slowly with more and more customers enlisting their loyalty to the brand, it becomes a cult.
When a brand commands huge popularity and becomes a cult, you will note that the organization has been involved in sustaining and growing the brand. They invest into the brand interms of its utility, features, quality and promise as well as build some of the implied values or soft values that appeal to the customers and makes the brand endearing. Harley Davidson promises a certain kind of adventure, freedom and spirit, thus appealing to that adventurous streak in men who begin to identify with it and thus form communities and groups to celebrate the brand. Take the case of Mac, you will find techies being die hard apple fans across the world. The product is distinctly different from the rest of the computers in the form of its operating systems and capabilities. Customers are hooked to Macs not only for the ease of use, but for the technical capabilities, superior performance and unmatched quality. The brand comes with a guarantee and no Mac user ever thinks of comparing Mac with others or even contemplates doubting the capabilities of a Mac. You can see in this case, that the brand is backed by the superior product quality and performance as well as contains an unsaid promise from the brand owners.
By spelling out the steps that great sales performers use intuitively, you can develop the rest of your sales staff.
By taking the time to document what each salesperson should at each step of the sales process you will ensure higher levels of performance.
In most sales organizations, the majority of salespeople are B or C performers. There are never enough A performers in any organization, and they’re generally already maximizing their productivity.
One of the best ways to help B and C performers improve is to write out a prescriptive sales process. By spelling out the steps that the A performer often uses intuitively in her sales process, you can develop the rest of your sales staff.
Recently in working with a client we spent about two hours simply documenting what a salesperson should do on each of the various steps of his sales process. Here are seven benefits from that session:
In forcing the process of thinking through the logical progression and the actual actions the salesperson should take at each step, we altered an early step and changed what the salesperson was supposed to say and sell during that stage. This was important because the sales team was generally inexperienced. Because of the technical aspect of the team’s offering, introducing a more mature person into the early stages allowed quicker credibility and better insights into the prospective client’s needs.
Additional products and services cropped up. We created one additional professional service product that could also be sold. As we stepped through each of the various stages, we kept looking at what we were doing currently and how we could add additional levels of value.
The sales manager began to fully understand not only what the steps in the sales process were, but why each salesperson needed to execute on them. This provided the sales manager a better platform for coaching, mentoring and monitoring opportunities in the pipeline. The 90-day sales training schedule began to include training on each step of the sales process, in which the sales manager would not only train the sales team on how to perform each step but also explain why.
Improved forecasting occurred, because specific definitions of each action within each stage were defined. For example, let’s assume there’s a demonstration stage in your sales cycle. When do your salespeople move the prospect to the demo stage? Is it when the demo is scheduled or after it’s completed?
You will separate yourself from the competition. During the sales process your company’s value proposition must be proven. It’s easy to print your messaging on brochures and your Web site, but letting your prospect feel it is critical to building “belief.” You must build a step or an action that takes place at the appropriate stage that can validate your messaging.
One of the most important aspects of creating a prescriptive sales process is changing the sales process. If you and your competitors use the basic sales stages in the same sequence and say and do the same things during your prospect conversations, no one will stand out and prospects will become confused. When there’s confusion, there’s no decision. Change your sales process to stand out, be different and do something to make the customer remember you.
We added a last step to the sales process: a customer follow-up at 90 days post-implementation to validate the customer’s satisfaction and to ask for a reference letter. These will now be hung in the office lobby and used in future sales calls.
The next step is for the sales manager to roll out the process, teach the salespeople how to execute, then inspect that the sales team is using the process as it is defined. Set a 90-day plan to implement and evaluate the results, create four or five metrics to measure its effectiveness, validate it’s being used and listen to your team. If it needs to be altered to increase effectiveness, that’s OK. But before you change, make sure you fully understand the impacts.
Nothing beats the reality that one gets when you can interact with potential clients face to face physically moving from door to door within a community or household to household, face to face field marketing is also called personal selling or door to door marketing, customers are met directly in order to sell their products, using this method of field marketing we rely on our skills and persuasive abilities. During the period where we get to interact with the client face to face we get more chance to pass across edible information which would be useful to all our customers at that time and it’s also an opportunity for us to get feedback and to gauge your opinion about our business.
I did door-to-door sales for nine years, in hundreds of different cities and towns all across the india. Through long, hard, agonizing trial and error, I eventually developed enough skill that I could take any product into any area on any day and make sales.
In the beginning, I struggled. But when I was about to give up on myself and quit (like 99.9% of people that try door-to-door sales do within their first few days), experienced salesperson to give me a chance to get on track.
What I saw that day changed my life forever.
I watched as the experienced salesperson drove to an area where he had previous sales success, and listened as he explained to me why he parked his car in the exact spot he did to start his day and laid out his exact plan of attack. Within the first 10 minutes, I learned a valuable lesson that not only made my door-to-door sales career much easier, but has also been the key to bringing in millions of dollars in revenue for my own companies, and those of thousands of others I’ve consulted to:
A current customer is the easiest person to make a sale to – many, many times easier (and less expensive) than trying to get new customers.
Most business owners operate a risky, day-to-day, transactional business, believing that the reason for getting a customer is to make a sale. That’s their biggest problem: making nothing more than “a” sale to a customer. After that initial transaction, they simply hope that their product or service or location is good enough that they will get a repeat visit from that customer.
On the other hand, sharp business owners (and door-to-door salespeople!) know that the point to making a sale is to get a customer. We have systems put together to maximize the value of that customer by making future offers to them, so that they buy more of the same product or service, or a different version, or even an entirely different product or service.
In other words, we recognize that a current customer is the easiest person to sell to, and a prospect is the hardest and most-expensive person to sell to. Therefore, we concentrate on maximizing the value of every new customer we get.
If you want to grow your business during these challenging economic times (and even during boom times), your time and effort should be invested in working to turn prospects into customers and retain them to market to in the future. While your marketing is doing its job to get you prospects, you need to be working on turning those prospects into customers. There are a few key ways to draw them in and seal the deal. You need to be:
Inviting Informative Enjoyable
The biggest fear of most new customers is the dreaded “buyer’s remorse.” You want to minimize this as best you can, and if you’ve provided a quality product or service that delivers on the marketing claims you’ve made, the risk will be lower.
However, returns can still occur. Here are the two most effective ways to deal with this:
Offer to refund money — no questions asked Offer a bonus they can keep even if they return the product
These offers alone will also lessen the impact of buyer’s remorse, because the customer will trust you more just because you showed the confidence in your product or service to offer these options in the first place.
There are number of other ways to turn a prospect into a customer:
Offer a special price as an opportunity for them to test the market. Offer a lower price with a legitimate reason, such as clearing out inventory to pay a tax bill, for your kid’s braces, or another tangible reason. (Added bonus: Customers love you for doing this, because it makes you so much more human to them.) Offer a referral incentive. Offer a smaller, less expensive entry-level product to build trust. Offer package deals. Offer to charge less for their first purchase if they become a repeat customer. Offer extra incentives, such as longer warranties or free bonuses, if they order by a certain date. Offer financing options, if applicable. Offer a bonus if they pay in full. Offer special packaging or delivery. Offer “name-your-own-price” incentives. Offer comparative data or other comparison tools. Offer to let them trade up or upgrade to something better if they want. Offer additional, educational information to help them make the decision.
The options are really only limited by your imagination and marketing skill. You can use these or other ideas to discover what works the best for your specific business, with your specific products, services and target market.
Even if you ever find yourself doing door-to-door sales.
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360 Degree Branding
Definition: 360 Degree Branding
360 degree branding is a branding effort which tries to include the brand identity into a holistic approach so that the brand is in touch with and visible to the customers at all the times. It’s all about creating a distinctive brand philosophy which is centred on consumers. It helps to anticipate all aspects of consumer needs. Especially when brand is fairly new it needs to be present everywhere to build a brand image.
360 degree branding is a combination of integrated marketing and web 2.0 usages.
Integrated marketing follows a user centric approach and primarily focuses on use of online and offline tools to engage and excite consumers. Integrated communication ensures that message is consistent throughout irrespective of the channel.
A web 2.0 usage pays more attention to customer rating and social media as consumers talk about the brand outside of the boundaries of the brand
A 360 degree branding has various elements like print, media, broadcast, email, phone etc
A brand manager has to ensure that each of these elements should run according to the essence of the brand and the strategy.
For example: In Social media apart from posting messages, we can also establish conversation, get a feedback from user, collect big data, or even manage issues and complaints.
Similarly Public Relation not only covers the press releases or media gatherings, but it also involves media training for internals to ensure brand sustainability.
Brand Equity & Customer Equity
Brand Equity is defined as value and strength of the Brand that decides its worth whereas Customer Equity is defined in terms of lifetime values of all customers.
Brand Equity and Customer Equity have two things in common-
Both stress on significance of customer loyalty to the brand
Both stress upon the face that value is created by having as many customers as possible paying as high price as possible.
But conceptually both brand equity and customer equity differ.
While customer equity puts too much emphasis on lower line financial value got from the customers, brand equity attempts to put more emphasis on strategic issues in managing brands.
Customer Equity is less narrow alternative. It can overlook a brands optional value and their capacity effect revenues and cost beyond the present marketing environment.
Just as customer equity can persist without brand equity, brand equity may also exist without customer equity. For instance I may have positive attitude towards brands – McDonald and Burger King, but I may only purchase from McDonalds brand consistently.
To conclude, we can say brands do not exist without consumer and consumer do not exist without brands. Brands serve as a temptation that utilizes other intermediaries to lure the customers from whom value is extracted. Customers serve as a profit-medium for brands to encash their brand value. Both the concepts are highly co-related.
Just last week I heard that comment from a new client and he was the President of the company. Frankly it is a common phase I have often heard from CFO’s, Presidents and VP of Sales-but what’s the resolution? Many consultants would drag out their “scorecards or methodology” to fix the issue, instead let’s first learn to diagnose the signs and why the problem exists. This is what I generally see or hear when I begin to poke at the problem:
When you review the pipeline report (CRM/Excel) all the Closing Dates are listed as the end of the month-6/30/15 as an example.
Beyond your current monthly pipeline values future pipeline dollar values are not listed
The velocity of the sale or length of time it has been in the funnel is 90 days longer than the average velocity for your business.
Monthly forecasts by the sales team are always off by a wide margin, when asked, the sales team has no idea as to why they can’t predict accurately.
The salespeople do have not a defined closing plan for active opportunities
The salespeople are closing on topics i.e. price, instead of what the compelling reason is the prospect has for your product/service.
What’s the action plan?
First, as the sales leader there are some obvious actions to take place and some not so obvious. The first action is not to ask for a forecast. WHAT? Yes, remember forecasts are like the weather person on TV-they have just so so odds of being accurate. We recommend instead to ask for a commitment. How we recommend to teach this is: during the first sales meeting of the month when each salesperson “forecasts” their sales for that month say for example, $100,000, the sales leader would say: Great!, you hit $100,000 and I will give you a $500 bonus. OK? As expected the salesperson gets excited. The Sales Leader would then say the same phase to each of the salespeople on your team. After all the salespeople have forecasted the sales leader would say: and if you don’t hit your goal of $100,000 each of you will owe me $500! Now that you have their attention you allow them make a new “commitment” vs a forecast.
Second, we recommend that you begin to track each month’s commitment by salesperson, do this for at least 4 months without the sales team knowing you are tracking their commitments, then record their actual sales for each month. By comparing those two numbers you can determine the Forecast Accuracy % by each salesperson and for your entire team. When you have sufficient data, share this information with the entire team and discuss that you will continue to measure this data and it will be added to your Sales Dashboard-assuming you have one!
By tracking this information, your sales team will know that you paying attention to this metric and they will begin to pay attention to the importance of the monthly goal. In sales management what you pay attention to-on an ongoing basis-will begin to impact what your sales team pays attention to.
Third, it takes training. This happens during the weekly sales meeting, your monthly one on one business reviews and in all coaching environments, this has to be an ongoing process and not simply discussed from time to time. What we find is either the Sales Manager is not asking the hard questions of the salesperson or the salesperson is not asking the prospect those pertinent questions. We call them the Magic Questions. They are part of our Sales Management Online Tool Kit, but I want to share them with you to improve your process. My recommendation for the Sales Manager to use these-printed out- during the weekly sales meeting and then make sure each salesperson has their own copy for their use. Each week or each day that any opportunity is discussed it is critical the sales manager continues to use the check list of questions to drive their use into the salesperson’s head!
By using these questions and being tough nosed on making sure your salespeople can answer these questions, both you and the team will have more honest sales discussions.
What is their Decision Process? (Do you know every step?)
When do they want to be implemented or have our systems ready to go?
Who is involved in the Overall Decision?
Do they have a Business Need?
Are they Listening to you?
Do they have Funding?
What is the Next 2 Steps?
Who or What else are they considering?
When is the Next Board Meeting? Or Decision Meeting?
What are They Doing for me?
Do I know my Strengths?/Do I know my Weakness(s)
Do I know Their Decision Criteria?
Do I have an Excellent Closing Strategy?
Make the commitment to get the commitment and your sales forecast (ugh) will become more predictable and accurate.
Ken Thoreson “operationalizes” sales management systems and processes that pull revenue out of the doldrums into the fresh zone. During the past 17 years, our consulting, advisory, and platform services have illuminated, motivated, and rejuvenated the sales efforts for organizations throughout the world.
He was recently ranked for the third year in a row by Top Sales World magazine as one of the Top 50 Sales & Marketing Influencers for 2014.
